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Placing Orders Overview


Shopping on the TSA Store is simple, safe and secure. To explore our store, follow these steps to begin your ultimate shopping experience:

  1. If you are a new user, click on the Register tab in the upper right-hand corner of the store to set up your account.
  2. If you are a returning customer, click on the Login tab in the upper right-hand corner of the store to log in to your account.
  3. Once logged in, you can browse products by clicking on any of the product categories or subcategories at the top of each page.
  4. Select a product and choose your size and color (if applicable).
  5. Adjust the quantity and then simply add the product to your cart.
  6. You can continue to add items to your shopping cart by hitting the "Continue Shopping" button in the shopping cart section of your screen.
  7. You have two options to check out: clicking on the Shopping Cart icon in the upper right-hand corner of the store or clicking the "Checkout" button after adding products to your cart.
  8. Verify that your order is correct before you proceed to the next step.
  9. Enter your shipping information, then select your shipping method.
  10. Select your payment method and click on the "Place Order Now" button to complete your order. An order confirmation will be sent to you via email.

Our FAQs


Registering

Payments

Shipping

Exchange & Returns

Products/Ordering

Privacy


Store Account & Registering


How do I reset my password?

If you are a returning customer, click on the Login button in the upper right-hand portion of the store and click Forgot My Password. You will be asked to enter the email on file for your account. An email with a link to reset your password will be sent. If you do not receive your reset email within 10 minutes, please check your spam filter.


How do I make a store user account?

If you are a new customer to the TSA Online Store, please create a store account by clicking Register in the upper right-hand corner. Complete all fields of information and select Create Account.

Payments


What type of payments do you accept?

We offer three different payment methods: We offer three different payment methods: ACH (eCheck), Credit Card and Purchase Order (for School Authorized Purchases).

Acceptable credit cards are Visa, MasterCard, and American Express.

How do I pay with a school Purchase Order/PO?

Choose the PO payment method offered during the Billing/Payment step of checkout. Notate your Purchase Order number in the text box that will appear once selecting this payment method. A hard copy of the PO is not required once the order has been placed.

An invoice will be automatically emailed to the Billing contact information submitted with the order, 5-10 business days after the order’s shipment/delivery. Please withhold from sending payment prior to receiving your order’s official invoice.

Once you have received your invoice, please use the information below for payment remittance:

TSA Store/Centricity
11790 Sunrise Valley Dr t100
Reston, VA 20191

For detailed step-by-step instructions, please visit the Purchase Order Payment page, located on the upper banner of the store.

Why do I see multiple statements/charges on my credit card?

A charge attempt is made every time credit card information is entered into the required payment fields. A successful charge will only be processed once the order has been successfully submitted. Any charge attempt that does not result in complete order placement is an unsuccessful charge and will appear as Pending on your credit card statement. Depending on your bank or financial institution, pending charges may take a number of business days to be removed from your bank account.

Shipping


What kinds of shipping methods are offered, and how are charges determined?

Expedited shipping methods are offered at an additional charge, which is determined by the shipping address entered for the order. Please note that UPS does not ship to P.O. boxes.

International orders should be placed through customer service at tsawebstore@egroupengage.com. and additional shipping charges may apply.

 

How long will it take to receive my order?

Once successfully placed, orders will be processed and fulfilled within 2 business days (Monday-Friday), and then shipped per your requested shipping method. Please note that processing time and shipping time are separate.

Current UPS transit times from our New York facility are depicted on the US map image below for your convenience.

Click here to view the map.

How do I track my order?

Tracking information will be emailed to you once your order ships.

What if I do not receive my order confirmation?

Order confirmations may take up to 15 minutes to arrive in your email. Please check your spam filter to ensure your confirmation did not end up sorted there. You may also log in to your store account and double-check your shopping cart to ensure there are no remaining items left. If you experience any further issues, concerns, or cannot locate your order confirmation, please contact us at tsawebstore@egroupengage.com.

How do I check my order history?

You may view your order history by logging into your store account and clicking on your username in the upper right-hand corner. This will direct you to your Account Dashboard where you may view your order history and account information.

Exchange & Returns


IMPORTANT COVID-19 UPDATE:  If you have ordered uniform item(s) within the last 30 days for an event that has been canceled, we are happy to allow you to exchange those items for other products in the store to help you commemorate your awesome experiences with our organization this school year!

As always if you have received the wrong item, the wrong size or a damaged product, you may return for a full refund within the 30 day period as noted below. 


How do I return/exchange an order that was processed incorrectly?

If your order was processed incorrectly, please contact us at tsawebstore@egroupengage.com or call at (888)509-1160 and we can correct your order with no additional cost to you.

What is your return/refund policy?

The TSA Online offers a 30-day return/exchange policy. The merchandise must be in new condition with the original packaging. There is a 15% restocking fee associated with all returned items. You are responsible for the costs associated with shipping the items back to our facility and must provide us with the tracking number for your returning package, so we may confirm the delivery of the items. Once the items are received, a credit will be issued for the returned product. The credit for the return will not include any associated shipping costs for the order. Please be aware that the credit may take 5-10 business days to be fully processed. All returns/exchanges are required to be processed through contact with our Customer Service directly. Please contact us at tsawebstore@egroupengage.com for a specific Return Authorization number and catered return instructions. We are not responsible for unauthorized returns/exchanges.

How do I exchange an item?

Contact customer service at tsawebstore@egroupengage.com or call (888)509-1160 with your order/item information, to obtain catered exchange instructions and an Exchange Authorization number. You are responsible for the costs associated with shipping the items back to our facility for exchange. You must provide us with the tracking number for your returning package so we may confirm the delivery of the items back to our warehouse. Once we receive the items and confirm the re-sellable condition, we will process an order for the item you would like to receive in exchange. All exchanges must be of equal or lesser value.

Products & Ordering


Can I cancel an order after it has been placed?

We cannot guarantee order changes or cancellations once an order has been submitted. Please double-check your shopping cart to ensure all items are included and correct before submitting them. If you have any questions or concerns about your order, please contact Customer Service at tsawebstore@egroupengage.com or call (888)509-1160.

Are Quantity Discounts Available

Quantity discounts are not available on this store. 

 

Size Charts

Men’s & Women’s Blazer and Pants Sizing Chart 

Men's & Women's Official Attire Sizing Chart

Girls and Boy's Official Attire Sizing Chart

Men's and Women's Pants Sizing Chart

How do I place a custom order?

For special requests or custom orders, please contact your account representative, Steve Korker at skorker@egroupengage.com or 703-674-5454.